Patio in the backyard, Patio stones and river rocks on the side
I would recommend this company if you would like the following:
1) Low Price
2) Substandard work like stones not set in level (when brought to the notice of the installer the blame was put in the stones) ,coping for wall and stairs not glued (when asked was told that they do not need to be glued), no clean up before the polymeric sand is done so then you see stone chips in the sand
3) Chipped stones not replaced until you bring it to the installers notice
4) Not knowing when the work will start. Work starts without you being informed even though the office mentioned that they would call at least 24 hour before they start.
5) Without being informed material is dumped on your property weeks before the work starts (hazard for me as it blocked my view for oncoming traffic). Then a big bin placed on the street which caused a similar hazard.
6) None of your calls are returned or emails replied to. Speak to the owner (Gregg) only when you ask the crew to stop the work or when the last payment is not ready. Owner calls you from a blocked number
7) Installers come one Saturday afternoon to leave their tools saying they will start on Monday. They do not show up till Wednesday
8) Not flexible in case you need a change even though it was conveyed verbally to the owner (Gregg)
9) Promises made by the salesman (Foti) only partially honored.
10) Damage to your property (my fence post was damaged when they must have brought in the excavator)
11) Change made to the color of the stone by customer before the work started is honored
12) Cleanup not thorough
13) No pride in workmanship. Fixing things yourself after the job is done to make the job look neat. Like the fabric below the river rocks fixing it so that it does not pop out, cleaning the joints of the patio stones to remove the small stones that are left in the joints, filling the polymeric sand in spots that were missed.
14) River rock not as discussed. All small stones mixed with the big ones.
15) No response for the warranty work. (at time of posting it was 7 business days since I wrote to the owner and 5 business days since I had called the office)
- Approximate cost of services:
- $9,000.00
- Company Response
Hi Arshad from Markham
Many of these problems were you're doing my friend and you know that. every time the guys got work done you and your wife would take it all apart and redo it. I had to beg the crew to stay and finish the job. they were so frustrated by the end of it. you are very difficult person to work with. Yes I agree with you it may have been a problem in communication for that I apologize. You were well aware of the material being delivered as a matter fact you stood there and watched me unloaded off the truck in the morning As far as damage to your post yes we brought an excavator in the back I explain that to your wife the post may get damaged it should be moved I also spoke to you on the phone regarding it with the same conversation that you should move it in case it gets damaged. As you know the post was very old and frail and rotted out of. Worked around it the best we could when we left it was still standing we have not brought an excavator in that backyard that job would've cost you double to dig it by hand. You were made aware of all of this before I started. You made several changes on the job and we were very flexible. there is a balance outstanding on your job you refuse to pay the HST there will be no warranty extended to you until the contract is paid in full as a matter fact we're in the process of filing smalls claims court action against you.
Furthermore I am in contact with my lawyer I am in the process of filing a lawsuit against you for several hundred thousand dollars for you slandered my company many of these remarks that you made are simply untrue I can prove it
govern yourself accordingly
Gregg Nugent