Ginger Jar

Because I live in an apartment, my patio space is very limited. However, I still really enjoy spending my morning's on the patio with my first cup coffee for the day. I went to ginger jar because I heard through the grapevine that they had some beautiful patio pieces. I went to their North Van store and found the most fantastic café studio set. It came with two chairs and a small table in a beautiful bamboo and steel finish. The set was the perfect size for my patio. I knew what I was looking for so I didn't require a lot of assistance at the store. I only wish I had a bigger patio because they had so many other beautiful pieces that I would love to own.

Living downtown Vancouver and working in Richmond I rarely if ever make it to the North Shore but today with family in town from Calgary we decided to make the journey for lunch to a North Van institution The Tomahawk Restaurant. After lunch we spotted a funky store on Marine Dr called OMG its small. Living in small downtown condo,I was curious and Im glad we all stopped in and took a peak. It was an expensive visit to say the least as I didn't intend on buying a sofa today and my sister visiting from Calgary wasn't looking for a new dining table but we both made purchases. Such a great store and the staff were incredibly fun. They made the whole experience just that... an experience and we look forward to visiting OMG again really soon to find some new lighting. We were totally inspired after we left.
Im currently in the market for outdoor patio furniture and the staff at OMG recommended we visit their parent store The Ginger Jar. I haven't been in years and only remembered them for very traditional indoor furniture so it wasn't on my list to visit.
Im so glad I did. The staff there were so friendly and accommodating as well. The owner and her sweet pooch Tobi made us feel right at home. The place was packed with people looking for outdoor furniture and the store was filled with pieces I've only seen in magazines or poolside on my travels in Europe. The staff were busy but the owners daughter who was in on her day off took the time to show me around and directed me to a back patio where I stepped out onto a beautiful deck surrounded by trees and a creek and there it was!!! My new patio furniture. It was love at first sight. I have a really small condo but my patio is huge and I wanted the outdoor space to feel like an extension of my indoor space.
The entire experience today with the crew from Ginger Jar and OMG was absolutely incredible.
The icing on the cake was they were able to deliver my pieces the same day with some major effort on their part at the last minute so my family visiting for the long weekend could help me to break in my new furniture for Canada Day!
Its so obvious the difference you get when buying from a family business instead of a large box store. They get it!
Thank you Ginger Jar!

I was looking for a new sofa and decided I would see if Ginger Jar had what I wanted.I did find something very suitable and it was on clearance so I bought it and picked it up the same day and tried to get it into my place however the hallway was not wide enough to get it into my place.I called Ginger Jar to see if they might be able to help me get the sofa since I bought it there and they are a higher end store I thought they might even offer to cover the cost of $75 to have their movers to get it in to my place to begin to enjoy my new sofa.I was told several times by Melina manager/owner that it was a final sale and that was that.I had no intention of bringing it back or even asking them to return it,I just wanted to get it into my place to use it.I was sent an email from Melina which read exactly word for word "We suggest,if you cannot move it in,to perhaps see if a family member can use?Otherwise,perhaps a consignment store can help you?I am now thinking how can a consignment store help me to get this resolved when Ginger Jar sold me this in the first place.WOW!Now of course after this whole debacle and speaking to quite a few other people and reading their reviews from other people I can sure see why people are rolling their eye's when I mention this business in the community.Now I am not talking about a few disgruntled customers,I am literally shocked about all the negative comments such as stay away from that store,never again,arrogant attitude,lacks customer service.believe me that if you are looking for value and customer service keep walking by the front door,if you want to be treated like you have no value then go inside and roll the dice.I can tell you that if you are looking for a place to buy good quality furnishings and get treated with the respect you deserve then have a look around as you do not want to end up making the grave mistake i have made by choosing this company to give your hard earned cash to.Oh and another thing to know is that if you have an issue, your words will fall on deaf ears if you have to personally deal with Melina to resolve your concern as there is not much in the line of customer service skills there.I hope this review helps.

I was looking for a nice patio set for my deck. Specifically, I wanted a high bar table with 2 chairs. Normally, I would just go to home depot or sears, but I had heard from friends and family that Ginger Jar interiors had some really nice outdoor furniture. I was surprised since I thought they only carried indoor furniture but they have quite a big selection of outdoor furniture as well. I found exactly what I was looking for at this store. The prices are a bit more than at the big box stores, but the selection and quality make it worthwhile. Sales staff were friendly and helpful.

The store has been massively renovated since the last time I was there. Much more open, fresh, with nice furniture! New lines they didn't have before. I would definitely suggest checking it out. The staff are helpful too. (I think there have been some great changes in the last few years, which make the old comments below, out-dated.)

My furniture was back ordered for months and when it finally arrived was defective. The staff would not return my phone calls and when I phoned and got them they always said they would call back and didn't. Their service does not exist and the staff are arrogrant. I wish I had gone to Better Business Bureau to deal with them as I never did get the matter resolved to my satisfaction even 1 year later.

I purchased an Italian sofa and paid in full. Two days later the sales clerk informed me that she forgot to charge for deliver and I’d have to pay or come pick it up myself.

Then the sofa leather cracked within the warranty period. Ginger Jar kept stalling on addressing the issue and not returning my emails. They informed me that I have to deal with the manufacturer directly; however, the manufacturer only deals with retailers not individual customers. I contacted many resources who informed me that only Ginger Jar could file a claim with the manufacturer. I pursued this claim for one year until the warranty period expired. Ginger Jar said to not contact them anymore because it’s not their problem.

I spent a few thousand dollars on defective furniture that didn’t last the full two year warranty period.

I wandered the show room for over a hour and had no service. I only came the next day because they had a sale on a patio couch I wanted. In retrospect I regret spending my money there. Every interaction I had with the sales people, and managers I felt like I was inconvieniencing them. Each person there has this snobby attitude , down right rude! I would have spent three times the money there if anyone had treated me like I mattered.

I bought my Natuzzi sofa at Ginger Jar Interiors after window shopping for over 6 months. Ginger Jar Interiors offers high quality leather sofa and other furniture. It's worth the wait for delivery. However, I find the delivery charge very expensive - $100. Usually, delivery cost amounts to only $50 - $60 in other furniture stores.

On several occasions I have went into the Ginger Jar to purchase furniture for myself and clients. On each occasion, if I am acknowledged at all, it is treated as such a chore for them to answer my questions. I have stopped recommending my clients to purchase there.