Enercare Home Services

I admit im too trusting. I was pressured into signing a contract and was made to believe everything was on sale for a limited time and that it was a great deal and i was making the right choice. Once I realized what I signed up for - two years later and thousands in interest paid, I had no choice but to buy out my furnace and watertank otherwise I would have been on the hook for the cost an over inflated furnace and water tank, AND multiply that cost by two because this is what i would have paid in interest. Buyer beware the sales person will not give you all the information you need. Maybe
I'm just too trusting but shame on you enercare. I can just imagine what you done to easy targets like me or seniors. Buy your equipment yourself, if you can't afford get a loan, it will save you a ton of money. I will never deal with this company again!

Was not told that tankless water heater reduces water pressure. I have tried to complain 3 times asking for an explanation as to why I was not told this, and corrective action.

Totally ripped off by Enecare never go on a monthly plan with Enecare. Just buy whatever you want. Otherwise youre paying $10,000 for a $2000 furnace and talking to Enecare is just ridiculous.
I called Enecare today spent one hour and 58 minutes on the phone talking to seven different people and still never got a resolution on being able to pay the bill since Enecare took over from Embridge.

I called in to check the hot water temperature in the house as it was low. Russell the tech, was pleasant and identified the issue right away and he fixed the problem. He was courtious and checked all the taps in the house and the water temperature before he left the house. This is what is known as customer-centred service. Thank you, Russ.

They were prompt, professional, and courteous. The new water heater was installed and the old one removed, no damage. They explained everthing and it is working well.

Shawn arrived on time and checked the furnace and water boiler for water damage. He also called in advance (which the previous person had not done.) He found that there was no damage. He clarified my doubts about the level of flooding and degrees of damage. I have peace of mind after Shawn's visit.

My 12 years old ental water heater stop working and I got same day service and fixed by a technician pretty fast. Took some time waiting to contact the custom service department and book an appointment otherwise it would be great. I was told to wait till the 15 years contact expired before I can replace it with a new one or it will cost a lot more.

Called to set up a rental at my new home. Instead their Columbian call staff thought I wanted repair service. After explaining again and spending 15 minutes providing my contact info, the agent then said that he couldn't process a move and I would have to call back. Called back and provided my case # and was left on hold for 7 minutes so she could read my profile. She then needed my e-mail address again. Provided it 4 times and she still kept adding extra letters so I didn't receive it.

HORRIBLE service and my rental still isn't set up. Not happy that I have no choice in dealing with this company.

First tech red tagged old water heater as i have a bedroom in basement red tagged tank did all the work they wanted to install installed new tank horrible job never told enbridge of repair now i have to pay enbridge to inspect

I have been with Enercare for a long time even with bad customer service. we had an issue with the faucet in the kitchen . We were not informed by the rep who was in my home to inspect the pipe which was leaking. He asked us to buy the parts and call enercare to get it fixed. He did not mention anything about the labor charges. As we had a contract with enercare we thought the labor charges were free. Enercare should have sent an estimate at least through email. We as customers were not told anything about the charges. If we had known before we would have called a different plumber after a shop around. when i saw the bill and called customer service except one rep disconnected the call. I spoke to a TM who was very rude and arrogant which made me more upset. I asked for her TM.she said she cannot transfer as she has no managers above her which made me more upset. customer service is worst no more words to describe. i wanted to cancel immediately but she said i have to pay a contract fees if I cancel. I will call back to cancel once my contract is done. I will never deal with them in future after my cancellation next year. customers beware of enercare .