Enercare Home Services

Insurance is asking for Plumber's report. I have called customer care 5times and they keep sending me the invoice. Representative starts yelling once i asked to send plumber again to get the report done. CSR put me back in line once i requested to talk to the supervisor. I have calls recorded if someone from enercare would contact me.

have been an Enercare customer for many years. their staff has always been courteous, polite and respectful. they are knowledgable.

The enercare team kept reassuring me that my fridge repair would not cost me anything as it was under my protection plan and was reassured this by 3 different people. The technician even told me no charge before he came to my house then he wrote 399 plus tax on his business card without even telling me! I called enercare, some ppl told me it was covered others told me no, no one know s what they are doing there. Finally they said due to inconvenience they woul credit me what I Pay a local repair guy so I paid a regular repair guy and called enercare for reimbursement and now they say they can't do that and have no notes about our multiple calls! All my food spoiled bc of them! Don't go here, there aren't professional at all.

Enercare has provided extremely poor service in handling my account and billing issues. Despite repeated calls and extensive wait times, I have been unable to resolve a billing dispute related to the removal of an old water heater. I was wrongly charged a discharge fee and continued rental fees for a water heater I no longer own, despite being assured by Enercare representatives that there would be no costs involved.

Over several months, I have spent hours on the phoneoften waiting for over two hoursonly to be transferred between departments without any resolution. Each time, I was promised a solution, yet the issues persisted, resulting in accumulating late fees. Despite sending multiple emails and making numerous calls, Enercares customer service has been unresponsive, unhelpful, and seems to be outsourced, which has only added to the frustration and led to unresolved issues.

Always paid my bills through Enbridge and now Enercare is taking over, I've never paid for water heater tank and suddenly was billed for two extra WHT, called them to tell them about the issue as I own the WHT and they told me to cancel the contact and send proof that the tank is mine and not theirs. I've been transfered from agent to agent and put on hold for a total of 2 hours. One agent put me on hold while gathering my account info and never came back... How am I suppose to cancel the contract is no one is willing to help let alone pick up the call? Customer service is a nightmare!

Joe visited my home today to check the AC. He was prompt, courteous and efficient. I am very pleased with this service.

Tried to get water heater fixed as rented water heater was putting out brown water. Called in April, May June and finally told them to take the old one out. Still billing me for a water heater that I don't even have.
Wont give me the subcontractors name but told to call the police and report the new water heater (I never got) stollen. Its Aug 20th and I have called and emailed at least 6 times with confirmation numbers of reports taken but not yet resolved. Passed person to person, just wanting my banking information for a product I don't even have.
Two hours this time and hung up on from "Customer care department" because I don't even know why I was transferred.
Use anyone else.

I paid the buyout amount of $2352.66 (actual cost about $1000) for my hot water tank but they are still sending monthly bills. They don't talk on the phone properly if you tell them to close the account. They ignore you on Facebook, X & LinkedIn messages as well. NO option of closing the account on their website.

I had Rizwan come in to install a new water heater.
He was very noligable and very polite, and got the work done quickly.

Eric is a very knowledgeable employee who described the details of how the furnace was working and what to expect. He also showed me photos from inside the furnace which helped me to see the interior. Eric was exceptional and is a credit to Enercare.