Enercare Home Services

Blake was the technician who performed the duct-cleaning in our home. He patiently explained what he was going to do, went about his business in a thoroughly professional manner, and wasted no time completing his work. I would highly recommend this young man in every capacity.

Bought a new AC unit,same size as the old one. Nothing else changed,and, it doesn't Cool the upstairs. The last one was 15 years old,and,a cheaper brand,and it did the job. They have come and suggested we try this and that,but,why would we have to, nothing else has changed!! As of now, they have no answers!!! We have to set the temperature almost 2 degrees less, which me means more money,and,this unit is much noisier!!!

IT WAS A RENTAL SO REPLACED AT NO COST AS IT WAS TWENTY ONE YEARS OLD. SECOND TIME REPLACED AS WE ARE IN THIS HOUSE THIRTY TWO YEARS.

We had Enercare......and we sold our house.

Cancelled Enercare - took 3 reps to do it...one said we had to provide a "certified" copy of our sale papers....right...you will get those.

They said we owed $150 for "service" (a 15 vacuuming of our furnace that is covered under the contract). Got them to admit that it was covered and they said the charge was removed.

Got a bill from Enercare for the cleaning - $150.00.

Called again...they said the invoice will be cancelled.

Got a past due notice for the cleaning invoice that was cancelled.

Called Enercare. They said we do NOT have anything on our account and the account had been closed. Ignore the notice. Got another past due notice. Called back again.

They have tried to get us to pay for invoices AFTER the new owners took possession of our house. I have talked to a total of 18 "Customer Service " reps to get things straightened.

I asked 3 of them if they consider talking to over a dozen people is considered good customer service. 2 admitted that the service was terrible and 1 said - and I quote "I don't have to take this harassment" and hung up! They consider it harassment if you question their customer service or lack there of.

Got ANOTHER over due notice......so I am currently trying to talk to "customer service" rep # 19.

It has been 2 months since the closing date of our house and we don't even live in Ontario anymore!!

Switched to direct billing. Took 3 months and several hours of phone support before the online account worked. Just spent 25 useless minutes on hold as I cannot access my online billing history.

Endless hours on hold wanting to resolve seemingly endless issues with online account.

worst company employees don't know what they are doing i was on hold for more than 1 hour and asking simple question no one can answer

Enercare provide 24x7 subscription emergency home services. To get emergency home services, I need to subscribe to this service which is $22.xx per month.

I was desperate on July 15th, 2024 because my guest shower did not work and I had 4 guests coming.

I called Enercare and the lady promised me that someone would call me and help me fix my problem for 195.00. I desperately called back but there was no one there to help me. I don't have the after hour contact code.

No one called and no one followed up the next day, the next week, the next few weeks. That night, I had to get another emergency service for 495.00.

Should I pay this monthly subscription bill? Should I continue with this useless subscription. They don't care and no one called to apologize. Oh, you didn't get your plumbing done. that's too bad. Here is the subscription bill you need to pay. Really!!!!

Robert and Tim came to replaced the water heater at my house and I have really good experience with them very professional people

I have a billing problem with you that remains unresolved for so long now. Please fix it now.
Thank you.
Isaac Osei-Akoto

Very poor customer service. They tell you it takes to 60 daya to get a gift card off a promotion. They charged me for a protection plan which is not supposed to as I am renting multiple products from them and was advised during the sales pitch my heating and cooling is protected. The rep keeps putting me on long holds after each question. Doesn't look like this company cares about the customer experience.