We bought dining table set for $4000, second piece half price. Great deal. Dining set came, beautiful, second piece never arrived. After 3 months of waiting they offered other set. Long hassle to get back the money for what they did not delivered (story went like: in the process of making, waiting for material, etc.) I call it "virtual reality discount" 1year 3 months later the canadian super tough dining table started to curve up on all corners, like a chinese boat, material defect. Looked in the impressive package we received at shopping. There is no warranty info. Called them, waiting to resolve the issue. ->-> I updated the satisfaction rating, the replacement came as promised after 3 months. Hurrah!
- Approximate cost of services:
- $4,000.00
- Company Response
Michael as we discussed we are very sorry that the dining table issue occured. Yes it should not have happened and even though the manufacturer warranty which is one year had expired we have gotten the replacement table for you. Unfortunatley sometimes in our industry items don't come perfect but after 28 years in business we do stand behind our products. I am sorry for this inconvenience caused and teh new table will be the resolution we were both looking for. Once again our sincere apologies.