Great Timing, Great Work, First on my List..
Good experience, will use again
Vickie,
It is with regret that I respond to your testimonial, as it is obvious your experience with us was not a good one. It's particularly upsetting that your experience was made unpleasant by the absence of what has become a core component of our service: the recycling and donating of gently-used items.
Extending the life course of "junk" is a win-win for everyone involved. It makes our customers feel good that they have made the responsible choice in choosing 1-800-GOT-JUNK? to give their items the best opportunity to find a new home. It also makes good business sense, as landfills and/or transfer stations are crowded and expensive. Given this, we have spent years forging relationships with great secondary-market organizations and charities including GoodWill and The Yard Sale for the Cure. On May 26th of this year, we will be holding the city’s largest Yard Sale, in which we will sell off close to 60 tonnes of lightly used items with the hope of raising $30,000 for breast cancer research.
Of course, none of this matters when we did not do right by you, with your stuff at your jobsite. I have spoken at length to the team that carried out your removal and would like the opportunity to close the loop with you based on the feedback provided by all parties involved.
Please feel free to call or e-mail me at your earliest convenience at (416) 467-8717 or ashton.lubman@1800gotjunk.com
Ashton Lubman
Senior Manager