Brock Doors & Windows Ltd.

My house had a huge rectangular window as the living room window in the very centre of the face of the house facing the road. This window was plain looking and it was time for a change. I contacted Brock and they came over and assisted me on my decisions in a professional manner on the style of the doors and the style of the windows. Brock employees were expert enough to realize that just by changing the height of the window by a slight bit compared to the original calaculations can make a huge difference. In my case it made for a more beautiful looking window and front. The employees of Brock, from sales people, to builders, were very pleasant, professional, knowledgeable and patient. I would like to say I have and will continue to recommend Brock to others.

Brock Windows replaced 9 windows 3 years ago. We were very happy with the windows and the process to completion.This year we are doing a kitchen renovation and went through the multiple quote process.We were surprised the competitors felt installing a new window in a brick wall would be so complicated and costly.Brock windows was very confident in the whole cutting the brick process. And did a great job installing the brick window sill,and capping finish around my new kitchen window.

Update:
It's May 2013 and the entrance doors have been replaced. A word of advice if you choose Brock, always complain to your salesperson, everyone else gave me the run around. It wasn't until I spoke with Kevin at Brock who sold us the doors and windows that something actually happened. He got Northern (the manufacturer) to contact me and we had them changed. Not the same door we paid for but it's all they wanted to do. I'm sure it's only because we said we are selling our house and will show our invoice to the buyer to prove these doors were only 5 years old but in such poor condition.

Thank you Kevin at Brock for making a mountain move, thank you Donna from Northern for your courtesy and attention, and thank you Steve the Installer for your humour and dooring a great job of installing and clean up after.

Would I choose Brock again? Hmm..only for windows (maybe).

Update on review from 2008.
It's been four years since we had our windows and entrance doors replaced by Brock. I wrote a review back then and gave a 10/10. We still love our windows and would recommend Brock to our friends but for windows ONLY.
We've had a bad experience with our entrance doors. They are black executive doors and we were warned about having black doors, that they would absorb heat and could weather in time. I wasn't worried about that much because we have large trees and the entrance has a shelter/is roof covered, it doesn't get much sun. I’ve seen other houses in our neighbourhood with dark coloured doors without any problems.
The issues we had were the panels separated from the door within a year and the door had to be replaced. Within two years, the weather stripping wore off and paint was chipping. I was disappointed with the issues that arose within two years of paying for these expensive doors. Thankfully those issues were fixed by Steve White at Northern Lights and Doors within a few months of contacting Brock. The paint chips are ugly and I was given a bottle of touch paint, which I think would only make it look worse.
Well, when I thought our doors would finally last for a long time, I noticed last year that the newer door panels shifted and people can notice a white border around them. I contacted Brock again and Steve from Northern Lights dropped by in May this year. He used a screw driver to shift the panels down, but because the doors were not painted black underneath the panels, the white paint would visibly show through even more. He took pictures, said I was no longer covered by warranty but he said he would talk to his boss and get back to me. I haven’t heard anything.
I lived in many houses growing up and never had issues with entrance doors, no paint chips, no shifting or separating panels, I really thought entrance doors last more than 10 years without issues.
Sadly, I would be very hesitant to purchase or recommend buying a door from Brock. Entrance doors were approx $5000.
Written Nov 30, 2012.
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Wrote review on June 6, 2008 below
Took us a month to decide which company to work with and we are so happy we chose Brock. Thanks to HomeStars.com, we feel the decision was the right one. We do have minor patch work that needs to be done on some walls but that was expected. Our windows are HUGE and lovely. Our new Entrance doors are gorgeous! We were happy with our salesperson, Kevin, and the installers, Derek and Brian. The timing of the installation worked well and they did a great job cleaning up. Can't believe how efficient these guys were! :D The happy couple in 'sauga.

My wife and I finally accepted the fact that the doors and windows had to be done soon, so we started the dreaded search for the right people. We called in company after company and checked all the "big box stores" until we found what made us feel right. We ended up with Brock simply because they were the best all around from start to finish(as it turns out!). The sales rep was fantastic (especially compared to the rest) and we ended up replacing a hugh 8' by 6' patio door and 2 bedroom windows (for now). The installer "delivered" precisely what the salesman sold us and his workmanship ended up being exceptional, right down to the last detail. We will most definitely use Brock to complete the rest of our doors and windows when the time is right.
.....and for all you readers/consumers who like a clean job as I do; you'd barely even know Brock had been there (even though you can see them leave through your new windows) We're glad WE made "the right choice"

We decided to change all of the original windows and two doors in our 18 year old home as part of our eco-energy retrofit renovations. The representative from Brock was the only salesperson who encouraged me to research all of the actual performance ratings from the Energy Star (Natural Resources Canada) and CSA websites. The North Star windows offered by Brock are not only one of the most efficient windows on the market, but they also open, close and lock effortlessly. It’s also the only manufacturer that clearly lists all of the energy ratings for all window configurations and glazing options on its website, and more importantly, these ratings match the official Energy Star government ratings. The engineering department clearly had a large part in designing the website instead of the typical marketing department mumbo-jumbo. Once I decided to go with North Star windows, Brock was the obvious choice as their price was reasonable and they come highly recommend on this website. Brocks communication was good, the windows were delivered on time, and there were no errors in the shipment. I was especially impressed with the two man installation crew. They were polite, efficient, and tidy, and all of the windows and doors operate as smoothly as the showroom models. I couldn’t be happier with our decision, and would recommend Brock and North Star to all my friends and family.

From our initial visit from Bruce to the completion of the work, I did not experience anything but exemplary craftsmanship and courtesy .Bruce had by far the best presentation materials of any firm to come and deliver an overview and estimate.From job start to final clean-up, the installation crew, led by Jon,were courteous, competent, and left both the inside and outside work areas spotlessly clean.The finished product adds significantly to the appeal of our house.

I recently had the pleasure of dealing with Brock Home Improvements. From my first meeting with John Nolet, who provided excellent advice in regards to styles and pricing to the actual installation of my doors and windows by Rob and Mike I have nothing but high praise. The focus and attention to detail provided by all involved made my decision EASY to choose Brock Home Improvements.
Keep up the great work Brock Team, Thank You.

By the way, I have already recommended Brock to my neighbor who also noticed the "Great Work"

This is the second job with Brock and like the first job(all windows were changed in the house) the service, installation, and follow up is the best in the industry.I got other qoutes from competitors some cheaper and some more expensive but I always felt that the sales rep was leaving things out. With Brock the sales rep was upfront with the jobs and explained eveything in detail.
I felt very comfortable when the time came to sign the contract.

Not only is the front door and patio door beautiful, the installers were very professional, they left the work area extremely clean.
Thank you Brock for making my home renovations a little easier.
Cheers.

Glenn from Brampton

Having relied on reviews from this site once before with great results I figured I'd try it again and wasn't disappointed. Kevin, our sales rep was patient and informative helping us with all our options, offering his opinion, and generally making sure we were happy with the final choice. It took 8 weeks for the doors to arrive but they were installed in one day without any inconvenience to me at all even though I live in a 100 year old home thus the removal of the old doors couldn't have been a simple task. If you are looking to get the job done and get it done right I would definitely recommend Brock. I gave them a 9 because although not a huge deal I was slightly turned off by the receptionist who called to schedule installation as she gave me a bit of grief because living downtown and having an alleyway garage (ie no driveway) which meant the installer would have to park on the street and basically made me feel like it was my responsiblitity to do something about that. (?) I just thought that in comparison to all other contact I had with the company she lacked slightly in her professionalism. As I said it was really no big deal and I got over it but I just wanted to be completely honest in my review. We will be getting windows done next year and I will definitely use them again.

Two years ago we bought our home. The first thing we wanted to replace was our drafty front door. We decided to go with Brock and they did an excellent job. Recently we decided it was time to replace a few windows. We got a few quotes and the salesman Kevin really impressed us with his honesty and friendliness and the price was good too. The installer Eric couldn't have been nicer, and he did a great job installing the windows and demonstrating all the features. We will be calling them again when we replace the rest of our windows.